Chauvet ARENA 2100 FLEX User Manual download pdf (Page 14)

Page 14 of 19 Arena™ 2100 Flex User Manual (Rev. 05)

Contact

Procedure

In case you need to return a product or request support, follow the procedure below:

 If you live in the US, contact CHAUVET® World Headquarters (see below).

 If you live in the UK or Ireland, contact CHAUVET® Europe Ltd.(see below).

 If you live in any other country, DO NOT contact CHAUVET®. Instead, contact your

distributor of record. Refer to our Web site for contact details of distributors outside

the US, United Kingdom, or Ireland.

CHAUVET®

Contact

Information

World Headquarters

CHAUVET®

General Information

Address: 5200 NW 108th Avenue

Sunrise, FL 33351

Voice: (954) 929-1115

Fax: (954) 929-5560

Toll free: (800) 762-1084

United Kingdom & Ireland

CHAUVET® Europe Ltd.

General Information

Address: Unit 1C

Brookhill Road Industrial Estate

Pinxton, Nottingham, UK

NG16 6NT

Voice: +44 (0)1773 511115

Fax: +44 (0)1773 511110

Technical Support

Voice: (954) 929-1115 (Press 4)

Fax: (954) 756-8015

Email: [email protected]

Technical Support

Email: [email protected]

World Wide Web

www.chauvetlighting.com

World Wide Web

www.chauvetlighting.co.uk

If you live outside the US, United Kingdom, or Ireland, contact your distributor of

record and follow their instructions on how to return CHAUVET® products to

them. Visit our Web site for contact details.

Returning

Products to

CHAUVET®

Call the corresponding CHAUVET® Tech Support office and request a Return

Merchandise Authorization (RMA) number before shipping the product. Be prepared to

provide the model number, serial number, and a brief description of the cause for the

return.

You must send the merchandise prepaid, in its original box, and with its original packing

and accessories. CHAUVET® will not issue call tags.

Clearly label the package with the RMA number. CHAUVET® will refuse any product

returned without an RMA number.

DO NOT write the RMA number directly on the box. Instead, write it on a properly

affixed label.

Before sending the product, clearly write the following information on a piece of paper

and place it inside the box:

 Your name

 Your address

 Your phone number

 The RMA number

 A brief description of the problem

Be sure to pack the product properly. Any shipping damage resulting from inadequate

packaging will be your responsibility. As a suggestion, proper UPS packing or double-

boxing is always a safe method to use.

CHAUVET® reserves the right to use its own discretion to repair or replace

returned product(s).

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Chauvet ARENA 2100 FLEX User Manual Page 14

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