Chauvet COLORado Ridge IP User Manual download pdf (Page 23)

Technical Information

COLORado™ Ridge IP User Manual Rev. 07 -19-

Returns

Procedure

The user must send the merchandise prepaid, in the original box, and with its original

packing and accessories. CHAUVET® will not issue call tags.

Call CHAUVET® and request a Return Merchandise Authorization (RMA) number before

shipping the product. Be prepared to provide the model number, serial number, and a brief

description of the cause for the return.

The user must clearly label the package with a Return Merchandise Authorization (RMA)

number. CHAUVET® will refuse any product returned without an RMA number.

DO NOT write the RMA number directly on the box. Instead, write it on a properly

affixed label.

Once you have received the RMA number please include the following information on a

piece of paper inside the box:

 Your name

 Your address

 Your phone number

 The RMA number

 A brief description of the problem

Be sure to pack the product properly. Any shipping damage resulting from inadequate

packaging will be the customer’s responsibility. As a suggestion, proper FedEx packing or

double boxing is the method Chauvet® recommends.

CHAUVET® reserves the right to use its own discretion to repair or replace returned

product(s).

World Headquarters

CHAUVET®

General Information

Address: 5200 NW 108th Avenue

Sunrise, FL 33351

Voice: (954) 577-4455

Fax: (954) 741-5571

Toll free: (800) 762-1084

United Kingdom & Ireland

CHAUVET® Europe Ltd.

General Information

Address: Unit 1C

Brookhill Road Industrial Estate

Pinxton, Nottingham, UK

NG16 6NT

Voice: +44 (0)1773 511115

Fax: +44 (0)1773 511110

Technical Support

Voice: (954) 577-4455 (Press 4)

Fax: (954) 756-8015

Email: [email protected]

Technical Support

Email: [email protected]om

World Wide Web

www.chauvetpro.com

World Wide Web

www.chauvetlighting.co.uk

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Chauvet COLORado Ridge IP User Manual Page 23

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