Chauvet COLORrail User Manual download pdf (Page 16)

Page 16 of 17 COLORrail™ IRC IP User Manual Rev. 5

ETURNS

To return a product or request support:

• In the U.S., contact CHAUVET® World Headquarters (see Contact Us).

• In the UK or Ireland, contact CHAUVET® Europe Ltd. (see Contact Us).

• In Mexico, contact CHAUVET® Mexico (see Contact Us).

• In any other country, DO NOT contact CHAUVET®. Contact your distributor. See

www.chauvetlighting.com

for distributors outside the U.S., United Kingdom, Ireland, or

Mexico.

you live outside the U.S., United Kingdom, Ireland, or Mexico, contact your

distributor of record and follow their instructions on how to return CHAUVET®

products to them. Visit our website for contact details.

Call the corresponding CHAUVET® Technical Support office and request a Return

Merchandise Authorization (RMA) number before shipping the product. Be prepared to

provide the model number, serial number, and a brief description of the cause for the return.

You must send the merchandise pr

epaid, in its original box, and with its original packing and

accessories. CHAUVET® will not issue call tags.

Clearly label the package with the RMA number. CHAUVET® will refuse any product

returned without an RMA number.

Write the RMA number on a prope

rly affixed label. DO NOT write the RMA number

directly on the box.

Before sending the product, clearly write the following information on a piece of paper and

place it inside the box:

• Your name

• Your address

• Your phone number

• RMA number

• A brief description of the problem

Be sure to pack the product properly. Any shipping damage resulting from inadequate

packaging will be your responsibility. FedEx packing or double-boxing is recommended.

CHAUVET® reserves the right to use its own discretion to

repair or replace returned

product(s).

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Chauvet COLORrail User Manual Page 16