Chauvet EZMiN Laser RBX User Manual download pdf (Page 17)

EZMiN™ Laser FX/RBX User Manual Rev. 3 Page 17 of 48

Returns

In case you need to get support or return a product:

• If you are located in the U.S., contact CHAUVET® World Headquarters.

• If you are located in the UK or Ireland, contact CHAUVET® Europe Ltd.

• If you are located in any other country, DO NOT contact CHAUVET®.

Instead, contact your local distributor. See www.chauvetlighting.com

for

distributors outside the U.S., UK, or Ireland.

If you are located outside the U.S., UK, or Ireland, contact your distributor of

record and follow their instructions on how to return CHAUVET® products to

them. Visit our website for contact details.

Call the corresponding CHAUVET® Technical Support office and request a

Return Merchandise Authorization (RMA) number before shipping the product.

Be prepared to provide the model number, serial number, and a brief

description of the cause for the return.

Send the merchandise prepaid, in its original box, and with its original packing

and accessories. CHAUVET® will not issue call tags.

Clearly label the package with the RMA number. CHAUVET® will refuse any

product returned without an RMA number.

Write the RMA number on a properly affixed label. Do not write the RMA

number directly on the box.

Before sending the product, clearly write the following information on a piece of

paper and place it inside the box:

• Your name

• Your address

• Your phone number

• RMA number

• A brief description of the problem

Be sure to pack the product properly. Any shipping damage resulting from

inadequate packaging will be your responsibility. FedEx packing or double-

boxing are recommended.

CHAUVET® reserves the right to use its own discretion to repair or replace

returned product(s).

CHAUVET®

World Headquarters

General Information

Address: 5200 NW 108th Avenue

Sunrise, FL 33351

Voice: 954-577-4455

Fax: 954-929-5560

Toll free: 1-800-762-1084

CHAUVET® Europe Ltd.

United Kingdom & Ireland

General Information

Address: Unit 1C

Brookhill Road Industrial Estate

Pinxton, Nottingham, UK

NG16 6NT

Voice: +44 (0)1773 511115

Fax: +44 (0)1773 511110

Technical Support

Voice: 954-577-4455 (Press 4)

Fax: 954-756-8015

Email: tech@chauvetlighting.com

Technical Support

Email: uktech@chauvetlighting.com

World Wide Web

www.chauvetlighting.com

World Wide Web

www.chauvetlighting.co.uk

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