Chauvet SlimPAR 64 User Manual download pdf (Page 14)

Page 14 of 15 SlimPAR™ 38 User Manual Rev. 3

Return Procedure

Returned merchandise must be sent prepaid and in the original packing; call tags will not

be issued. Package must be clearly labeled with a Return Merchandize Authorization

Number (RMA #). Products returned without the RMA # will be refused. Call CHAUVET®

and request an RMA # prior to shipping the fixture. Be prepared to provide the model

number, serial number and a brief description of the cause for the return. Be sure to pack

fixture properly; any shipping damage resulting from inadequate packaging is the

customer’s responsibility. CHAUVET® reserves the right to use its own discretion to repair

or replace product(s). FedEx packing or double-boxing are recommended.

If you are given an RMA #, please include the following information on a piece of

paper inside the box:

1) Your name

2) Your address

3) Your phone number

4) RMA #

5) A brief description of the symptoms

Claims

Damage incurred in shipping is the responsibility of the shipper; therefore, the damage

must be reported to the carrier upon receipt of merchandise. It is the customer's

responsibility to notify and submit claims with the shipper in the event that a fixture is

damaged due to shipping. Any other claim for items such as missing component/part,

damage not related to shipping, and concealed damage, must be made within seven (7)

days of receiving merchandise.

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Chauvet SlimPAR 64 User Manual Page 14