Chauvet Scorpion RGY User Manual download pdf (Page 19)

Scorpion™ GVC/RVM/RGY User Manual (Rev. 11) Page 19 of 20

Returns

The user must send the merchandise prepaid, in the original box, and with its original

packing and accessories. CHAUVET® will not issue call tags.

Call CHAUVET®

and request a Return Merchandise Authorization (RMA) number

before shipping the product

. Be prepared to provide the model number, serial

number, and a brief description of the cause for the return.

The user must

clearly label the package with a Return Merchandise Authorization

(RMA) number. CHAUVET®

will refuse any product returned without an RMA

number.

DO NOT write the RMA number directly on the box. Instead, write it on a

properly affixed label.

Once you have received the RMA number

, please include the following information

on a piece of paper inside the box:

• Your name

• Your address

• Your phone number

• The RMA number

• A brief description of the problem

Be sure to pack the product properly. Any shipping damage resulting from inadequate

packaging will be the customer’s responsibility. As a suggestion, proper UPS packing

or double-boxing is always a safe method to use.

CHAUVET® reserves the right to use its own discretion to re

pair or

replace returned product(s).

Claims

The carrier is responsible for any damage incurred during shipping to this product or

any part that shipped with it. Therefore, if the received merchandise appears to have

damages caused during shipping, the customer must submit the damage report and

any related claims with the carrier, not CHAUVET®. The customer must submit the

report upon reception of the damaged merchandise. Failure to do so in a timely

manner may invalidate the customer’s claim with the carrier.

For other issues such as missing components or parts, damage not related to

shipping, or concealed damage, the customer must make claims to CHAUVET®

within 7 days of receiving the product.

World Headquarters

United Kingdom & Ireland

CHAUVET®

CHAUVET® Europe Ltd.

General Information

Address: 5200 NW 108th Avenue

Sunrise, FL 33351

Voice: 954-577-4455

Fax: 954-929-5560

Toll free: 800-762-1084

Technical Support

Voice: 954-577-4455 (Press 4)

Fax: 954-756-8015

Email: tech@chauvetlighting.com

General Information

Address: Unit 1C

Brookhill Road Industrial Estate

Pinxton, Nottingham, UK

NG16 6NT

Voice: +44 (0)1773 511115

Fax: +44 (0)1773 511110

Technical Support

Email: uktech@chauvetlighting.com

World Wide Web

www.chauvetlighting.com

www.chauvetlighting.co.uk

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