Chauvet Hurricane User Manual download pdf (Page 12)

Page 12 of 13 Hurricane™ 700 User Manual Rev. 9

To return a product or request support:

• In the U.S., contact Chauvet World Headquarters (see Contact Us

• In the UK or Ireland, contact Chauvet Europe Ltd. (see Contact Us).

• In Mexico, contact Chauvet Mexico (see Contact Us).

• In any other country, DO NOT contact Chauvet. Contact your distributor. See

www.chauvetlighting.com

for distributors outside the U.S., United Kingdom, or

Ireland.

If you live outside the U.S., United Kingdom, Ireland, or Mexico

, contact your

distributor of record and follow their instructions on how to return Chauvet

products to them. Visit our website for contact details.

Returns

Call the corresponding Chauvet Technical

Support office and request a Return

Merchandise Authorization (RMA) number before shipping the product

. Be prepared to

provide the model number, serial number, and a brief description of the cause for the

return.

You must send the merchandise prepaid, in

its original box, and with its original packing

and accessories. Chauvet will not issue call tags.

Clearly label the package with the RMA number. Chauvet will refuse any product

returned without an RMA number.

Write the RMA number on a properly affixed label. DO NOT write the RMA number

directly on the box.

Before sending the product, clearly write

the following information on a piece of paper

and place it inside the box:

• Your name

• Your address

• Your phone number

• RMA number

• A brief description of the problem

Be sure to pack the product

properly. Any shipping damage resulting from inadequate

packaging will be your responsibility. FedEx packing or double-boxing are

recommended.

Chauvet

reserves the right to use its own discretion to repair or replace returned

product(s).

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Chauvet Hurricane User Manual Page 12