Chauvet DMX-40A User Manual download pdf (Page 10)

Pro-D6 User Manual 10 Rev. 4

Return Procedure

Returned merchandise must be sent prepaid and in the original packing; call tags will not be issued.

Package must be clearly labeled with a Return Merchandise Authorization Number (RMA #).

Products returned without an RMA # will be refused. Call CHAUVET and request an RMA # before

shipping the fixture. Be prepared to provide the model number, serial number and a brief description

of the cause for the return. Be sure to properly pack fixture, any shipping damage resulting from

inadequate packaging is the customer’s responsibility. As a suggestion, proper UPS packing or

double-boxing is always a safe method to use. CHAUVET reserves the right to use its own discretion

to repair or replace product(s).

Note: If you are given an RMA #, please include the following information on a piece of

paper inside the box:

1) Your name

2) Your address

3) Your phone number

4) The RMA #

5) A brief description of the symptoms

Claims

Damage incurred during shipping is the responsibility of the shipper; therefore, the damage must be

reported to the carrier upon receipt of merchandise. It is the customer's responsibility to notify and

submit claims with the shipper in the event that a fixture is damaged during shipping. Any other claim

for items such as missing component/part, damage not related to shipping, and concealed damage,

must be made within seven (7) days of receiving merchandise.

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Chauvet DMX-40A User Manual Page 10